Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when you complete a website form, request an appointment, call, email or otherwise communicate with the practice.

This information may include your name, email address, telephone number, appointment-related information and any message or other information you choose to provide.

We may also automatically receive limited technical information about visits to this website, such as browser type, device type, IP address, referring pages, pages viewed and general website activity.

2. How We Use Information

Information collected through this website may be used to:

• Respond to questions and requests.
• Contact you about appointment requests or services you have asked about.
• Provide appointment reminders or other practice communications when permitted.
• Operate, maintain and improve the website and its functionality.
• Understand how visitors use the website.
• Protect the website, the practice and users from misuse or security threats.
• Comply with applicable legal or regulatory obligations.

3. How Information May Be Shared

We do not sell your personal information.

Information may be shared with service providers that assist with website hosting, forms, appointment communications, analytics, email, text messaging, customer relationship management or other business functions. These providers may process information only as necessary to provide their services.

Information may also be disclosed when required by law, legal process, court order or governmental request, or when reasonably necessary to protect the rights, safety or property of the practice or others.

4. Cookies & Website Analytics

This website may use cookies, pixels, analytics tools and similar technologies to help the site function, understand website traffic and improve user experience.

Your browser may allow you to block or remove cookies. Disabling certain cookies may affect the way some parts of the website function.

5. Email & Text Messages

If you provide your email address or mobile phone number, the practice may use that information to respond to your request and, when permitted, send appointment-related communications, reminders or other messages.

Message and data rates may apply to text messages. You may opt out of non-essential text messages by replying STOP when that option is available. You may also contact the office directly regarding communication preferences.

6. Health Information

Information submitted through a general website form is not necessarily intended to serve as a substitute for a secure patient portal or emergency communication system.

Separate privacy obligations may apply to protected health information maintained by the practice in connection with patient care. This website Privacy Policy does not replace any Notice of Privacy Practices that may apply to health information maintained by the practice.

7. Data Security

Reasonable administrative, technical and physical safeguards may be used to help protect information. However, no website, transmission method or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

Information may be retained for as long as reasonably necessary to respond to requests, provide services, maintain business records, comply with legal obligations, resolve disputes and enforce agreements.

9. Your Choices

You may contact the practice to ask questions about personal information submitted through this website or to update your contact preferences. Certain information may need to be retained where required by law or for legitimate business, clinical or recordkeeping purposes.

10. Children's Privacy

This website is intended for a general audience and is not designed to knowingly collect personal information directly from children without involvement from a parent or legal guardian.

11. Third-Party Websites & Services

This website may contain links to third-party websites or use third-party services. Those third parties operate under their own privacy policies and practices. Modern Spine Health and Injury Care is not responsible for the privacy practices of websites or services it does not control.

12. Changes To This Privacy Policy

This Privacy Policy may be updated from time to time. When changes are made, the revised policy may be posted on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or information submitted through the website, contact:

Modern Spine Health and Injury Care
2 Stony Hill Road, Unit 207
Bethel, CT 06801
Phone: 203.794.4685
Email: info@modernspinehealth.com